Testimonials

“Secret Hopper’s evaluations are a game-changer for businesses seeking to elevate their service standards. Their feedback goes beyond basic observations, offering honest, actionable insights that make a real difference in customer satisfaction."

“We use Secret Hopper to review our guest experiences and rate customer service staff constantly. We use these metrics to incentivize our taproom management team and push for continuous improvement by enhancing the overall taproom experience. “

“Our taproom team has always had high standards in how we approach our guest experiences, with Secret Hopper we have been able to take that experience and standardize it. It has been helpful to identify trends of what has made our taproom team excel, like offering recommendations on not just beer styles but other options to check out within our city and finding opportunities in which we can better capitalize on like increasing interactions on social media or how our guests can better engage with our merch program. Reenforcing standards and having that data from Secret Hopper to reference back on has had an immense impact over time with the progression of our experience. Having the ability to assess from a different perspective is very insightful for us and having that data is incredibly helpful for the growth of our taproom teams. “

“The Secret Hopper survey format has been right on point with helping us get the kind of feedback we’re looking for from our brewery customers. It’s nice working with a company who understands our business model and the specific details that our customers are looking for in a great experience. The customer service and monthly survey wrapup is exceptional.”

“We very much appreciate the service that Andrew and the Secret Hopper program provide.  It gives us invaluable insight into how our staff is interacting with our customers and a very good sense of how our offerings are being perceived and received.  The Secret Hopper service not only helps us pin point issues that we need to focus on in regard to improvement but it also helps us recognize staff members who have done an exceptional job as well.  I do not think we could successfully run our business without the input we receive from Secret Hopper.  Thank you Andrew and the Secret Hopper team!”